If you want great Westeck sales advice and product knowledge Jasmine is the individual to help you out! Jasmine took the time to clearly communicate the Westeck product offerings and how the products themselves would best fit our requirements and incrementally increase the value of our home. All calls and questions were quickly responded to and addressed. When we had an issue post install, Jasmine took ownership of the problem and always made sure things were made right, to our satisfaction.
I sent in a service request a few days ago to have my patio doors adjusted so the lock would work properly. Today Dakota from the Kelowna office was by and adjusted all three of our patio doors to ensure they lock properly. The adjustments were completed in about 10 minutes. I want to thank Dakota for his professionalism during his visit.
My review is for my experience with a warranty issue.
My bathroom window seal broke somehow, making the window foggy in between the glass panes. I set up an appointment online and was contacted promptly by email by the Service Administrator to set up a time. I was given an appointment to fit my schedule in about 10 days from my initial contact. I was glad this could be done sooner than later! The crew that showed up was prompt, both guys were polite and professional, and my installation was done quickly and pain-free. There were no issues! I was extremely happy with the whole process. Dealing with their Service department was a pleasure. Westeck windows are nice, high-quality windows, and the warranty process for me was great!
As a Registered Interior Designer in the Lower Mainland area, I collaborate with many vendors, suppliers, trades, contractors, and installers. Building a home or completing a successful renovation requires the attention and dedication of all the many parties involved. Customer service from initial quotation through to after-sales service is a key component to ensuring not only satisfied customers but happy ones with peace of mind that all the products they have purchased will offer durability and beauty for many years. Westeck Windows has consistently provided excellent customer service, particularly from Dennis Krishna, who tirelessly works closely with me, my clients, and contractors to meet budgets and offer options to achieve key design elements of each project. I highly recommend connecting with Dennis if you are a homeowner, contractor, or designer for amazing service and design solutions!
Westeck Windows and Doors has top-notch quality products and superb customer service. It’s always a pleasure working with Dennis Krishna and his Team! Easy 5 out of 5 stars. We highly recommend Westeck Windows and Doors to our Clients. – Somerset Homes Team
Big fan of my new front door. Had a small issue and they took care of it. Jose and John were great installers.
Beautiful windows. Exceptional service too, particularly from Karl, the Victoria branch manager. He is incredibly knowledgeable and responsive. Highly recommend!
Right from the start Karl L or Victoria BC. was a good listener for what we were looking for in our home. He is very knowledgeable about his products and we felt comfortable throughout the sales process, he even let us know when a price increase was coming down the pipe in advance. Karl has answered every email in a quick fashion and has always been there to answer any question/request we had, even 9 months after we took delivery, he is still responding the same day. I highly recommend Karl, his team, and the product.
We started using Westeck as an optional upgrade for all of our little homes a few years ago. After seeing the quality of color finishes, the capability of the team’s manufacturing, and the outstanding quality of the product, we quickly started talking about any alternatives to Westeck as an “optional downgrade”. Smallworks includes Westeck in most of our projects now, and forging such a productive working relationship with the team over there has proven crucial in handling the curveballs that have come our way over the last year.
We have recently purchased an entrance door from your Kelowna branch. TJ Robertson was the project consultant who assisted us with this purchase. His customer service from beginning to end was impeccable and we thought this was really important to pass on to you.
His response to my 1st email looking for info was quick and informative which we appreciated as many other companies either didn’t bother to get back to us or took weeks to respond. I was looking for more of a custom door and throughout the whole process he was professional, accommodating, patient and shared ideas and suggestions which made our purchase and decision making stress free.
In our opinion, Westeck is fortunate to have a project consultant such as TJ working for them.