Love my new front doors! TJ made the experience and project very easy. Thank you!

Love my new front doors! TJ made the experience and project very easy. Thank you!
Dakota was great he came in and fixed our sliding door issue and was extremely professional. Awesome job.
Dakota was the technician sent to repair the damaged lock system on our door. He was professional, competent, and courteous. He diagnosed the problem immediately and had the problems fixed. Thank-you
Shout out to Dakota with your service group for providing first-class customer care and great service. Not only did Dakota show up on time, he called beforehand to confirm the appointment, and completed the job with 100% satisfaction.
Just wanted to give a shout-out to Dakota and Dan for providing great customer service! Dakota has resolved numerous issues that needed attention after taking possession of our new home. Dakota goes above and beyond to ensure the adjustments are “done right”. Every time he has made a service call, he has a positive attitude and is very respectful of our home. Dan is also very attentive and helpful, they really make a great team to get the job done well and in a timely manner! We truly appreciate the time and effort this team offers to ensure customer satisfaction. Linda has also been great with scheduling so wanted to thank her as well.
The Product is fantastic. Had some communication issues for a bit but the service department did a fantastic job to rectifying the issues. The install team with Dakota was amazing. The Quality of the product is the best out there.
I had phoned and talked to Linda at the Kelowna location to inquire about a broken locking handle for my Westeck window. Linda was very helpful and asked me to send a picture of the broken handle. Within 10 minutes she replied, saying they had one in stock. There was no charge, Linda even gave me 2 handles. Excellent customer service. Thank you Westeck 👍
Great windows and service after project completed
I recently contacted Westeck Chilliwack to report our basement sliding door defective specifically the door locking device and bottom security lock. Alisha arranged for a technician to attend our residence to effect repairs. Bryan and a co-worker later attended and repaired the bottom security lock but were unable to repair the door locking device because Westeck no longer stocks that part. Bryan provided the name of the supplier and provided a tip when replacing the defective lock with the new part which I did without a problem. Kudos to Alisha and Bryan for looking after me in a timely manner. I would definitely recommend contacting Westeck for quality door/window products and servicing.
We have enjoyed our large Westeck installed sliding patio door/window for 9 years. Recently, the closing and locking handle got a bit “sticky” so Westeck sent Bernd and Xem out to check it for us. Within a few minutes they had done minimal adjustments, applied silicone spray to a few areas and the door was working perfectly again. Such a treat to have prompt service and knowledgeable, friendly technicians pay a visit!
Thank you so much.
We have to send out a Huge Chilliwack Animal Safe Haven THANK YOU to WESTECK WINDOWS AND DOORS.
We had a broken window that needed repairing. We contacted Westeck Windows and Doors to see if they could help us. Service Manager Michelle arranged to have a new window installed and awesome General Manager Neal graciously donated the window and the installation time. It was installed on Friday and it looks great! Thank you again WESTECK Windows and Doors for your amazing donation of the window and installation time. We really appreciate it!
Best customer service around Alisha K went out of her way to find me what I needed I would highly recommend using this company.
A quick call out to Dakota of the Westeck service department team. All I can say is “Dakota MADE IT RIGHT”!!!!!! On time, cares about the customer’s concerns, professional, and always a friendly smile.
Thanks Dakota! Westeck must be very happy to have a service individual of your high caliber!
If you want great Westeck sales advice and product knowledge Jasmine is the individual to help you out! Jasmine took the time to clearly communicate the Westeck product offerings and how the products themselves would best fit our requirements and incrementally increase the value of our home. All calls and questions were quickly responded to and addressed. When we had an issue post install, Jasmine took ownership of the problem and always made sure things were made right, to our satisfaction.
I sent in a service request a few days ago to have my patio doors adjusted so the lock would work properly. Today Dakota from the Kelowna office was by and adjusted all three of our patio doors to ensure they lock properly. The adjustments were completed in about 10 minutes. I want to thank Dakota for his professionalism during his visit.
My review is for my experience with a warranty issue.
My bathroom window seal broke somehow, making the window foggy in between the glass panes. I set up an appointment online and was contacted promptly by email by the Service Administrator to set up a time. I was given an appointment to fit my schedule in about 10 days from my initial contact. I was glad this could be done sooner than later! The crew that showed up was prompt, both guys were polite and professional, and my installation was done quickly and pain-free. There were no issues! I was extremely happy with the whole process. Dealing with their Service department was a pleasure. Westeck windows are nice, high-quality windows, and the warranty process for me was great!
As a Registered Interior Designer in the Lower Mainland area, I collaborate with many vendors, suppliers, trades, contractors, and installers. Building a home or completing a successful renovation requires the attention and dedication of all the many parties involved. Customer service from initial quotation through to after-sales service is a key component to ensuring not only satisfied customers but happy ones with peace of mind that all the products they have purchased will offer durability and beauty for many years. Westeck Windows has consistently provided excellent customer service, particularly from Dennis Krishna, who tirelessly works closely with me, my clients, and contractors to meet budgets and offer options to achieve key design elements of each project. I highly recommend connecting with Dennis if you are a homeowner, contractor, or designer for amazing service and design solutions!
Westeck Windows and Doors has top-notch quality products and superb customer service. It’s always a pleasure working with Dennis Krishna and his Team! Easy 5 out of 5 stars. We highly recommend Westeck Windows and Doors to our Clients. – Somerset Homes Team
Beautiful windows. Exceptional service too, particularly from Karl, the Victoria branch manager. He is incredibly knowledgeable and responsive. Highly recommend!
Right from the start Karl L or Victoria BC. was a good listener for what we were looking for in our home. He is very knowledgeable about his products and we felt comfortable throughout the sales process, he even let us know when a price increase was coming down the pipe in advance. Karl has answered every email in a quick fashion and has always been there to answer any question/request we had, even 9 months after we took delivery, he is still responding the same day. I highly recommend Karl, his team, and the product.